Our nationwide service coverage and the conditions that apply to every order.
5DGENX operates a nationwide telehealth practice. We serve patients across all 50 United States through our network of licensed physicians and our 503A compounding pharmacy partners.
This page describes our service coverage and the conditions that apply to all orders. It is updated as regulatory requirements change.
5DGENX serves patients in all 50 states. Our physician network holds the licensure necessary to provide telehealth consultations and prescribe across the United States, and our pharmacy partners are equipped to ship nationwide.
When you complete your intake, your case is routed to a physician licensed in the state where you are located. This ensures every prescription is issued by a provider authorized to practice in your state.
Coverage is provided through our physician network and pharmacy partners. Service in any given state remains subject to physician licensure status and clinical appropriateness, as described below.
All products in the 5DGENX catalog are available nationwide, subject to physician evaluation and clinical appropriateness. This includes:
Availability of any specific product is always subject to the prescribing physician determining that the product is appropriate for your individual situation based on your intake, medical history, and laboratory results.
The prescribing physician you are matched with is licensed in the state where you are located at the time of your consultation. Our network maintains the licensure required to serve patients nationwide.
You can verify any 5DGENX network physician's license through the medical board of the state in which they are licensed. The name and license number of your assigned physician are provided in your patient portal and on your prescription documentation.
Every order is subject to physician review. Placing an order and submitting payment does not guarantee fulfillment.
Your prescribing physician may determine that a product or program is not appropriate for you based on:
If your order is not approved, you will be refunded for the product cost and informed of the reason. Where appropriate, an alternative product or program may be suggested.
Telehealth, compounding, and product regulations evolve at both the federal and state level. We review our coverage and product availability:
If a regulatory change affects coverage or product availability in your state, this page will be updated and the "Last Updated" date revised. Existing patients affected by a change may receive direct notification.
If you have a question about service or product availability in your state, contact us before placing an order.
For questions about this page, contact our team. We respond within 48 hours.